Privacy Policy

Privacy Policy Statement

We value your privacy and are committed to protecting the security of your personal information.

This Privacy Policy explains how we collect, use, and protect your personal data.

Information Collection

We may collect relevant information when you perform the following actions on our website:

Placing an order or registering an account

Filling in shipping information

Contacting customer service

Browsing the website or participating in promotional activities

The information collected may include: name, contact information, shipping address, email address, payment information (excluding complete bank card information), etc.

Information Use

The information we collect will be used for:

Processing and shipping your orders

Providing customer support services

Improving the website and shopping experience

Sending you order notifications and promotional information (you can unsubscribe at any time)

Information Protection

We employ reasonable technical and administrative measures to prevent your personal information from being accessed, disclosed, modified, or misused without authorization.

Information Sharing

We will not sell, rent, or exchange your personal information.

We will only share necessary information with third parties in the following circumstances:

Working with logistics or payment service providers to fulfill orders

Disclosure required by laws and regulations

Use of Cookies

Our website may use cookies to improve user experience, analyze website traffic, and optimize advertising.

You can disable cookies in your browser settings.

Your Rights

You have the right to:

Inquire about, correct, or delete your personal information

Contact us at any time to request that we stop using your data for marketing purposes

What is neoprene?

Neoprene is a flexible, high-performance, and water-resistant synthetic materialknown for its durability and comfort. In StrideOn products, it acts like a lightweight, scuba-like fabric that’s built to move with you — whether you're commuting, traveling, or exploring the city.

Why does StrideOn use neoprene in its products?

We chose neoprene for its unique combination of strength, flexibility, and style. It’s water-resistant, easy to clean, and offers excellent shock absorption and cushioning, which helps protect your belongings and keeps you comfortable during long days on the go. Plus, its sleek, smooth texture gives StrideOn designs a sporty yet chic aesthetic.

Is neoprene waterproof?

Neoprene is water-resistant, meaning it can repel light moisture and spills, making it ideal for everyday use in unpredictable weather or urban environments. While it’s not fully submersible like a wetsuit, it performs exceptionally well against rain splashes, light rain, and accidental spills.

Is neoprene easy to clean?

Yes — one of the best things about neoprene is how low-maintenanceit is. Most dirt, dust, or light stains can be wiped away easily with a damp cloth and mild soap. Its smooth surface resists absorbing liquids, which helps it stay looking clean and fresh with minimal effort.

Does neoprene provide padding or protection for my belongings?

Absolutely. Neoprene has natural shock-absorbing and cushioning properties, which help protect your items inside StrideOn bags or cases. Whether it’s your laptop, tablet, or daily essentials, neoprene-lined compartments offer a soft yet secure fit that helps prevent bumps and scratches.

How does neoprene feel to the touch / against my skin?

Neoprene has a smooth, soft, and slightly luxe feelto it. It’s not rough or scratchy — instead, it offers a comfortable, flexible feel against your skin (in items like straps or inner linings) and gives StrideOn products a modern, athletic-meets-fashionable edge.

Do StrideOn shoes with neoprene or other materials provide arch support?

Yes, many StrideOn shoes, including those that may incorporate neoprene or other high-performance materials, are designed with ergonomic footbeds that offer excellent arch support. We understand the importance of proper foot alignment, especially for those who spend long hours on their feet or have specific comfort needs.

Our arch support featureshelp distribute weight evenly, reduce foot fatigue, and promote natural posture. Whether you're managing plantar fasciitis, standing all day, or simply looking for all-day comfort, our shoes are engineered to provide the stability and cushioning your arches need. For specific support levels, please refer to the product description or consult our customer service team to find the best match for your foot type.

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