Terms and Conditions

Terms and Conditions

I. Introduction

These Terms and Conditions (hereinafter referred to as the “General Terms”) apply to all sales relationships between Premiata Srl (hereinafter referred to as “Premiata” or “we”) and users (hereinafter referred to as “Users” or “Customers”) through its official website and independent website (hereinafter referred to as the “Website”).

Users should carefully read and fully understand these General Terms before accessing, browsing, or purchasing any products through this Website. Placing an order signifies that the user has read, understood, and agreed to be bound by these General Terms.

Any conditions proposed by the user that are inconsistent with or conflict with these General Terms shall not be legally effective unless expressly accepted in writing by Premiata.

These General Terms are also governed by relevant EU consumer protection laws and current Italian laws and regulations, including but not limited to the Consumer Code and the E-commerce Law.

Premiata Premiata reserves the right to modify or update these General Terms and Conditions at any time. The modified terms and conditions will take effect from the date of publication on the website and will apply to all orders placed after the modification.

II. Product Information and Website Use

All product information, images, prices, and descriptions displayed on the website are presented based on actual conditions.

Due to display devices, lighting conditions, or technical reasons, product images may differ slightly in color or detail from the actual product. Such differences do not constitute a product discrepancy.

Premiata reserves the right to update or modify website content, product information, prices, and inventory status without prior notice.

Premiata does not guarantee uninterrupted or error-free website service at all times, but will make reasonable efforts to ensure the normal operation of the website.

III. Account Registration and Visitor Purchases

Users may choose to register an account or make purchases as a visitor.

Registered users should ensure that the personal information provided is true, accurate, and complete, and update it promptly when information changes.

Users should properly safeguard their account login information and assume full responsibility for all operations performed through their account.

Premiata Premiata is not liable for any loss resulting from incorrect, false, or incomplete information provided by the user.

IV. Contract Formation

The products displayed on the website do not constitute a binding offer, but are merely invitations to offer.

Submitting an order constitutes an offer to purchase to Premiata.

Premiata will send an order confirmation email upon receiving the order. This email only indicates that the order has been received and does not constitute a contract.

The sales contract is formally established only after Premiata sends a shipment confirmation to the user via email.

Premiata reserves the right to refuse orders under reasonable circumstances, including but not limited to insufficient stock, payment irregularities, or incomplete user information.

V. Price, Payment Method, and Free Shipping Policy

Prices shown on the website include applicable VAT (if applicable).

The final price for all orders is the price displayed on the website at the time the user places the order.

Shipping Policy:

Premiata Free shipping is offered; specific application details will be clearly displayed on the checkout page.

Orders within the EU are exempt from customs duties or import taxes.

Orders from countries outside the EU may be subject to customs duties or taxes according to local laws, which are the responsibility of the user.

Supported payment methods include, but are not limited to, credit cards, debit cards, and other online payment methods displayed on the website.

VI. Delivery Terms

Orders will be processed within a reasonable time after confirmation.

Products typically arrive within approximately 5-12 business days after delivery to the courier company (for reference only).

If the first delivery fails, the courier company will attempt delivery again; if delivery is still unsuccessful, the product may be held at a local delivery point.

Premiata is not liable for delays caused by force majeure or third-party logistics reasons.

Due to logistical limitations, delivery to some countries or regions may be temporarily unavailable; please refer to the website for details.

VII. Right of Withdrawal (Right to Return)

Users have the right to withdraw their order without giving a reason within 14 days of receiving the product.

Users must notify the company in writing within the withdrawal period. Premiata.

Returned products must be unused and include their original packaging and labels.

Return shipping costs are the responsibility of the user unless the product has a quality issue.

VIII. Refunds and Exchanges

Upon confirmation that the return meets the conditions, Premiata will refund the user's payment within 30 days.

If the product is defective or does not conform to the contract, Premiata will bear the corresponding return and exchange costs.

If the returned product shows signs of use, is damaged, or is incomplete, Premiata reserves the right to refuse a refund or deduct the corresponding amount.

IX. Product Defects and Limitation of Liability

Premiata is only liable for product defects caused by manufacturing defects.

Premiata is not liable for problems caused by improper use, normal wear and tear, or human-caused damage.

Premiata's liability in no event shall exceed the purchase price of the product in question.

X. Intellectual Property

All content on this website, including text, images, trademarks, logos, videos, and designs, belongs to Premiata. Ownership is reserved by or authorized by the relevant party.

Reproduction, distribution, or commercial use in any form without written permission is prohibited.

XI. Force Majeure

Premiata shall not be liable for any failure to perform this contract due to force majeure events such as natural disasters, war, pandemics, government actions, or logistical disruptions.

XII. Governing Law and Jurisdiction

These General Terms and Conditions shall be governed by the laws of Italy.

A dispute arising out of or in connection with these Terms and Conditions shall be subject to the jurisdiction of the courts in the consumer's place of residence; if such jurisdiction cannot be determined, the courts of Italy shall have jurisdiction.

XIII. Final Terms

If any provision of these General Terms and Conditions is held to be invalid, the remaining provisions shall remain in full force and effect.

Premiata's failure to exercise a right shall not constitute a waiver of that right.

These General Terms and Conditions constitute the complete agreement between the user and Premiata regarding the use of the website and the purchase of products.